It is our endeavor to provide you with the best possible customer service and hence we permit exchanges as long as the product(s) are unused, unwashed, defective/damaged, and are returned in saleable condition with all its original packaging, tags, and invoices.

You are required to inform us within 10 days of receiving the package by contacting our Customer Care Team with your order number and the product(s) you wish to exchange, else the goods will be considered sold and no further requests will be entertained. Customer are responsible for covering the cost of reverse shipping charges . We will process your request within 2 business days after reviewing the request.

Currently , we are able to provide only order exchange depending on the availability of the items

• You are requested to contact the customer care team within 10 days of receiving the order. Any request received after the 10 days window is not eligible for exchange
• Customer are responsible for covering the cost of reverse shipping charges.
• Our customer service team will review the request and process it within 2 business days.
• We will organize the exchange pickup from you through our logistics partners. You are requested to keep the package ready with all original packing, tags, and invoice copies.
• Once the pickup is organized you are requested to ask the logistics partner for the courier slip at the time of handing over the package.
• In the event of the unavailability of a reverse pick-up facility from your address, you are requested to please courier your order back to us. Please message on whatsapp +919354153245 or you can also send mail at customercare@hastenfashion.com to inform us that you are sending the package back to us, with your order number and the courier tracking details.
• Once we receive the products a closure will be provided to your request as per your preference after the quality check.
• Please note, we do not provide any monetary refunds.
• Customers are eligible for a one-time size exchange against single order id for their purchased item.This exchange must be initiated within 10 days of the Delivery date.

 

Please note that if a customer chooses to exchange a product, then the cost of package collection will be beared by them.

We appreciate your understanding. For further details, contact our customer support.